📌 Project Overview

The Call Quality Analyzer is an AI-powered IoT solution designed to continuously monitor, analyze, and improve voice communication quality in call centers and BPOs. Developed by Tasneo IoT Lab, it enables operations teams to ensure seamless call experiences, reduce downtime, and maintain service-level excellence.

🔧 Key Features

• Real-Time Call Quality Monitoring

  • Tracks clarity, jitter, latency, echo, and packet loss

  • Visual quality score indicator per live call

  • Multi-agent, multi-channel coverage

• AI-Based Voice Analysis

  • Identifies speech distortion, noise spikes, and echo patterns

  • AI models trained to detect patterns linked to low performance

  • Auto-flagging of poor-quality calls for supervisor review

• Latency & Network Performance Tracking

  • End-to-end call path latency metrics

  • Identifies network bottlenecks impacting call quality

  • Integrated with SIP/VoIP systems and routers

• Actionable Reporting & Alerts

  • Quality trend dashboards for each agent/team

  • Real-time alerts for threshold breaches

  • Exportable reports for QA, HR, and tech audits